Introduction for Managers

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If you're in charge of a signup for your church, you can access its settings and attendees by logging in to Registrations.

Tip

If you're unable to log in, follow the steps in this article.

Settings

As a Manager, you will only have access to the signups you can manage. Click the signup to access its information.

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You can add as much information to your signup as you'd like. Here's a quick overview of what each tabs holds, as well as links to show you how to use them.

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  • Enter the description, choose the image, location, and category from About.

  • From the Signup's settings tab, change the dates, add a Support Contact, choose how to show the signup on Church Center, and set it to automatically open and/or close. When someone registers, they receive a confirmation message. You can customize that message and list any email addresses that should receive an email when someone registers.

  • You added your first Selection at setup, but you can change the name or add more.

  • If you have any options or merchandise you want people to add to their registration, put those options in the Add-Ons tab.

  • To gather information, add custom Questions.

  • If you have any release forms, upload or attach them to Forms.

  • Create Discounts based on the date they register, how many register at the same time, or by giving out a code.

  • Add Scholarships and apply them to attendees after they've registered.

Once you've set up your signup, you can view it on Church Center.

Manage Attendees

The Registrations tab shows you all the attendees registered for the signup and gives an overview of their registration information.

Tip

Once you set up your event and before you send others to register, register yourself for it! You can create a discount code just for testers, and you can cancel the registration once you've finished it.

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  1. Register people for the signup, if they are unable to do it on the public page.

  2. Take attendance for those who attended the signup or any meetings.

  3. Email the attendees.

  4. Create reports based on all attendees or export a report based on the attendees filters.

Payments

The Payments tab shows how much attendees have paid for this signup as well as how much is still due.

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Assignments

Assignments help you organize attendees into dorms, automobiles, or groups. Make sure all attendees are assigned for the most helpful results!

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Notification Bell

Administrators will be able to see any notifications related to them in the Admin Notifications Inbox. You can find this inbox at the top right corner of any page by clicking the bell icon.

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If you have login permissions to Planning Center, you will be able to see both read and unread notifications and customize your notification settings.

Get Help and Support

Our Support Team is always here to help! Use the ? at the top right of every page to find articles or open a ticket with Support.

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When you click that, you'll see this helpful dialog box.

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  1. Suggested articles will give suggestions based on the page you're on when you click the question mark.

  2. Click browse our documentation to be taken directly to our online manual. You'll be able to see all of our help articles and open them from there.

  3. Type in what you're looking for. This will search our online manual and return articles on that topic.

  4. Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.

Phone Calls

We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.

However, if you do need a phone call, you can schedule one when you open a ticket.

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