Update Incorrect Information

Created on:
Updated on:

If someone entered the wrong information when registering, an Administrator can fix it on the person's registration.

If you've registered the wrong person, do not update their name from the personal information pencil. Updating that name changes that person's profile across all Planning Center apps.

Change Registration Details

An Administrator can make changes to a registration at any time. Most changes can be made by clicking the Edit button in the corresponding section.

Click Edit and make corresponding changes to personal information, add-ons, and questions.


Registration Contact

If someone registers a child for the event, but the information needs to go to the someone else, you can change the contact person for the registration. Click Edit, and then type the new one.

Change Attendee Type or Add to Registration

If a person registers as the wrong attendee type or needs to add someone to their registration, an Admin can fix that from their registration.

Click Edit on the Attendees section of the registration.


You can change the attendee type or add an attendee to the registration.

  1. Choose the new attendee type for the attendee.
  2. Search for a person to add to the registration. If the person doesn't exist in the database, you can create a new profile.

All information entered on the original registration will be saved on the registration, including add-ons and discounts.

Now, email the registration contact letting him or her know the changes you made to the registration--or changes they need to make to their registration.

Change Selections

From the registration on a Simple Signup Event, you can update the selections.

Transfer Registration

If a person wants to transfer their registration to someone else, an Admin can do that from the registration with these steps:

  1. Add the correct attendee to the registration.
  2. Cancel the original attendee.

Add the Correct Attendee

Click Edit on the Attendees section of the registration.


Choose the new attendee type and type the name of the new attendee.

Click Save.

Cancel Attendee

Scroll to the bottom of the original attendee's registration, and then click Cancel Attendee.


The new attendee, as well as the canceled one, will show in your attendee list to help you track changes.


Video Overview

Watch the video below to see how people can register for your event.

Download the video or share a link with attendees.

Was this article helpful?
0 out of 0 found this helpful