You can send emails to attendees who have registered for signups or to the registration contact, depending on the way you send the email.
Important
Emails are sent to the primary email address, except for Account Settings. Account Settings sends an email to every email address listed on an organization administrator or billing manager's profile.
Registration Contacts are the only people who receive emails from the signup unless no registration contact is listed. If no one is listed as the contact, emails will go to all attendees with an email address.
From the Registrations tab, click Actions, and then choose the type of email to send.
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Send an email you create from scratch.
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If attendees have not completed their required attendee information, email them to remind them to complete those questions.
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For people who still have a balance due, send the amount a person owes, along with the link to pay their balance.
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Follow up with attendees who have not completed their external forms (PDF forms, People forms, and Online forms via URL link).
Notice
You can filter the attendees to send emails to registration contacts of specific attendees, depending on an add-on, registration questions, or whatever filter you put in place.
If you want to email all attendees, regardless of the Registration Contact, you can create a People list of attendees and send them an email from the list.
Important
Sending an email to a list requires access to People. If you do not have access, contact an administrator to request they create the list or give you access.
This list allows you to send an individual email to every attendee, regardless of the Registration Contact.
You can only contact the Registration Contact for Simple Signup events so that you can email them from the Registrations event. However, if you want to use a People email template or a styled Mailchimp Campaign, create a list like this with these rules.
From a person's registration, click Email to choose the type of email to send to the Registration Contact and any listed email addresses.
If you want the email to go to someone besides the current Registration Contact, you can change the Registration Contact by clicking the Edit button in the Attendees section.
Set up event reminder emails to be sent to attendees and registration contacts before an event.
On the signup's configuration page, go to the Reminders tab, toggle General Reminders on, and select Edit to set up your email.
Choose who should receive the reminder and set the time when you'd like the reminder to be sent, anywhere from 1 hour to 4 weeks before the event. Check the Include custom message box to add additional information to the reminder, including images, hyperlinks, and custom formatting.
Create separate event reminders for each selection type or a general reminder for all attendees.
Important
Only one reminder per selection type can be created.
A copy of each sent event reminder email can be viewed on an attendee or registration contact's Communication tab on their profile in People.
View a list of the emails sent to a person through Planning Center, including those that are undelivered, from the Communication tab on their profile.
If you see an email highlighted in red, open it to see if the email failed or was dropped. Hover over the status to view the reason for the failure.
Tip
To learn more about what specific error codes entail, check out Email Error Codes.
If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, check in Planning Center People to make sure their email address isn't blocked.
If they still do not receive emails after unblocking their email address, contact support for additional troubleshooting by selecting the ? in the top right corner of the product.