You can send emails to attendees who have registered for signups or to the registration contact, depending on the way you send the email.
Emails will be sent to the primary email address, except in the case of Account settings. Accounts sends an email to every email address listed on an Organization Administrator or Billing Manager's profile.
Registration Contacts are the only people who receive emails from the signup unless no registration contact is listed. If no one is listed as the contact, emails will go to all attendees with an email address.
Check out this clip from Planning Center University.
From the Registrations tab, click Actions, and then choose the type of email to send.
Send an email you create from scratch.
If attendees have not completed their required attendee information, email them to remind them to complete those questions.
For people who still have a balance due, send the amount a person owes, along with the link to pay their balance.
Follow up with attendees who have not completed their external forms (PDF forms, People forms, and Online forms via URL link).
You can filter the attendees to send emails to registration contacts of specific attendees, depending on an add-on, registration questions, or whatever filter you put in place.
If you want to email all attendees, regardless of the Registration Contact, you can create a People list of attendees, and send them an email from the list.
Sending an email to a list requires access to People. If you do not have access, contact an Administrator to request they create the list or give you access.
This list allows you to send an individual email to every attendee, regardless of the Registration Contact.
You can only contact the Registration Contact for Simple Signup events, so you can email them from the Registrations event. However, if you want to use a People email template or a styled Mailchimp Campaign, create a list like this with these rules.
From a person's registration, you can choose a type of email to send to the Registration Contact, as well as any listed email addresses, by clicking Email.
If you want the email to go to someone besides the current Registration Contact, you can change the Registration Contact by clicking the Edit button in the Attendees section.
There are various reasons why an email might have not been delivered. You can see a list of all the emails a person has received through Planning Center from the Communication tab on their profile page. If an email is dropped, open the email and hover over the "Dropped" text to see the specific reason for the email being dropped.
To learn more about what specific error codes entail, check out Email Error Codes.
If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, try these things:
Check Planning Center People to make sure their email address isn't blocked.
Ask the person to add firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org to their email address book, which allowlists them.
If neither of these help, contact support by clicking the ? in the top right corner of the app.
Allowlisting an email tells your email provider to place emails from certain senders into your inbox, rather than marking those emails as spam. Doing this will help you and your congregation avoid the need to go through your spam or junk folder in order to find emails from Planning Center.
Allowlisting may look a little different in each email provider, but the basic process involves adding these three domains to your address book:
Click on the link that correlates with your email provider to learn how to allowlist email addresses in your email account:
Gmail: create filters to allow emails from our email address domains
After allowlisting those email addresses, Planning Center emails will always show up in your inbox, and these important emails won't slip through the cracks!