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Send Emails

You can send emails to attendees who have registered for signups or to the registration contact, depending on the way you send the email. 

Important

Emails are sent to the primary email address, except for Account Settings. Account Settings sends an email to every email address listed on an organization administrator or billing manager's profile.

Email Multiple People

Registration Contacts are the only people who receive emails from the signup unless no registration contact is listed. If no one is listed as the contact, emails will go to all attendees with an email address.

From the Registrations tab, click Actions, and then choose the type of email to send.

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  1. Send an email you create from scratch.

  2. If attendees have not completed their required attendee information, email them to remind them to complete those questions.

  3. For people who still have a balance due, send the amount a person owes, along with the link to pay their balance.

  4. Follow up with attendees who have not completed their external forms (PDF forms, People forms, and Online forms via URL link).

Notice

You can filter the attendees to send emails to registration contacts of specific attendees, depending on an add-on, registration questions, or whatever filter you put in place.

How to Email All Attendees

If you want to email all attendees, regardless of the Registration Contact, you can create a People list of attendees and send them an email from the list.

Important

Sending an email to a list requires access to People. If you do not have access, contact an administrator to request they create the list or give you access.

Detailed Signups

This list allows you to send an individual email to every attendee, regardless of the Registration Contact.

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Simple Signups

You can only contact the Registration Contact for Simple Signup events so that you can email them from the Registrations event. However, if you want to use a People email template or a styled Mailchimp Campaign, create a list like this with these rules.

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Email One Registration

From a person's registration, click Email to choose the type of email to send to the Registration Contact and any listed email addresses.

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If you want the email to go to someone besides the current Registration Contact, you can change the Registration Contact by clicking the Edit button in the Attendees section.

Send Event Reminder Emails

Set up event reminder emails to be sent to attendees and registration contacts before an event.

On the signup's configuration page, go to the Reminders tab, toggle General Reminders on, and select Edit to set up your email.

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Choose who should receive the reminder and set the time when you'd like the reminder to be sent, anywhere from 1 hour to 4 weeks before the event. Check the Include custom message box to add additional information to the reminder, including images, hyperlinks, and custom formatting.

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Create separate event reminders for each selection type or a general reminder for all attendees. 

Important

Only one reminder per selection type can be created.

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A copy of each sent event reminder email can be viewed on an attendee or registration contact's Communication tab on their profile in People.

Undelivered Emails

You can see a list of all the emails a person has received through Planning Center from the Communication tab on their profile page.

Open an email highlighted in red to see if the email failed or was dropped, and hover over the status to view the reason for the failure.

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Tip

To learn more about what specific error codes entail, check out Email Error Codes.

If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, try these things:

  • Check Planning Center People to make sure their email address isn't blocked.

  • Ask the person to follow the allowlisting instructions below.

If neither helps, contact support by selecting the ? in the top right corner of the product.

Allowlisting Emails

Allowlisting an email tells your email provider to place emails from specific senders into your inbox rather than marking those emails as spam. Doing this will help you and your congregation avoid going through your spam or junk folder to find emails from Planning Center.

Allowlisting may look a little different in each email provider, but the basic process involves adding these domains to your address book:

Select your email provider to learn how to allowlist domains in your email account:

After allowlisting those domains, Planning Center emails will always appear in your inbox, and these important emails won't slip through the cracks!

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