Send Emails to Attendees

You can send emails to the Registration Contact of attendees who have registered for events, reminding them about their balance or forms that are due.

Which Email Address Receives the Email?

A person can specify the primary email address on a profile, but not all Planning Center products respect that primary email address at this time.

Here's how to know which email address will receive the email you send:

These products only send an email to the primary email address on a profile:

• Registrations
• Calendar

These products send an email to every email address listed on a profile

• Services
• Groups
• People
• Check-Ins
• Accounts

This product allows a person to choose which email address, regardless of the primary email address:

• Giving

Email Multiple People

All emails are sent to the Registration Contact listed on the registration. If no registration contact is listed, attendees with an email address in that registration will receive an email.

Check out this video to see how to email multiple people from the signup.

 

From the Registrations tab, click Actions, and then choose the type of email to send to your attendees.

1. Send a generic email to those listed on the page.
2. For people who still have a balance due, send the amount a person owes, along with the link to pay their balance.
3. Provide a link to download the form.

Emails will only be sent to the Registration Contact, if one is listed.

Even if you assign a filter, it will look for the attendee but send the email to the Registration Contact, which means you may see fewer emails delivered than registered attendees. The missing emails are attendees who are in a group registration but not listed as the Registration Contact.

How to Email All Attendees

If you want to email all attendees, regardless of the Registration Contact, you can create a list of attendees, and send them an email.

Sending an email to a list requires access to People. If you do not have access, contact an Administrator to create the list or give you access.

Detailed Signups

This list allows you to send an individual email to every attendee, regardless of the Registration Contact.

Simple Signups

You can only contact the Registration Contact for Simple Signup events, so you can email them from the Registrations event. However, if you want to use a People email template or a styled Mailchimp Campaign, create a list like with these rules.

Email One Registration

From a person's registration, you can choose a type of email to send to the Registration Contact, as well as any listed email addresses, by clicking Email.

If you want the email to go to someone besides the Registration Contact, you can change that person.

Undelivered Emails

If an attendee mentions they didn't receive an email, try these things:

• Check the People app to make sure their email address isn't blocked.
• Ask the attendee to add [e-mail] and [e-mail] to their email address book or whitelist the email address.

If neither of these help, contact support by clicking the ? in the top right corner of the app.

You can see a list of all the emails a person has received through Planning Center from their profile page in People.