You can send emails to the Registration Contact of attendees who have registered for events, reminding them about their balance or forms that are due. Use markdown to format your email.
Email Multiple People
All emails are sent to the Registration Contact listed on the registration. If no registration contact is listed, attendees with an email address in that registration will receive an email.
From the Registrations tab, click Actions, and then choose the type of email to send to your attendees.
- Send a generic email to those listed on the page.
- For people who still have a balance due, send the amount a person owes, along with the link to pay their balance.
- Provide a link to download the form.
Emails will only be sent to the Registration Contact, if one is listed.
Even if you assign a filter, it will look for the attendee but send the email to the Registration Contact, which means you may see fewer emails delivered than registered attendees. The missing emails are attendees who are in a group registration but not listed as the Registration Contact.
How to Email All Attendees
If you want to email all attendees, regardless of the Registration Contact, you can create a list of attendees, and send them an email.
Sending an email to a list requires access to People. If you do not have access, contact an Administrator to create the list or give you access.
Detailed Signups
This list allows you to send an individual email to every attendee, regardless of the Registration Contact.
Simple Signups
You can only contact the Registration Contact for Simple Signup events, so you can email them from the Registrations event. However, if you want to use a People email template or a styled Mailchimp Campaign, create a list like with these rules.
Email One Registration
From a person's registration, you can choose a type of email to send to the Registration Contact, as well as any listed email addresses, by clicking Email.
If you want the email to go to someone besides the Registration Contact, you can change that person.
Undelivered Emails
If an attendee mentions they didn't receive an email, try these things:
- Check the People app to make sure their email address isn't blocked.
- Ask the attendee to add no-reply@planningcenteronline.com and no-reply@churchcenter.com to their email address book or whitelist the email address.
If neither of these help, contact support by clicking the ? in the top right corner of the app.
You can see a list of all the emails a person has received through Planning Center from their profile page in People.