You can send emails to attendees who have registered for signups or to the registration contact, depending on the way you send the email.
Important
Emails will be sent to the primary email address, except in the case of Account settings. Accounts sends an email to every email address listed on an Organization Administrator or Billing Manager's profile.
Registration Contacts are the only people who receive emails from the signup, unless no registration contact is listed. If no one is listed as the contact, emails will go to all attendees with an email address.
Check out this clip from Planning Center University.
From the Registrations tab, click Actions, and then choose the type of email to send.
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Send an email you create from scratch.
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For people who still have a balance due, send the amount a person owes, along with the link to pay their balance.
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Follow up with attendees who have not completed their external forms (PDF forms, People forms, and Online forms via URL link).
Notice
You can filter the attendees to send emails to registration contacts of specific attendees, depending on an add-on, registration questions, or whatever filter you put in place.
If you want to email all attendees, regardless of the Registration Contact, you can create a People list of attendees, and send them an email from the list.
Important
Sending an email to a list requires access to People. If you do not have access, contact an Administrator to request they create the list or give you access.
This list allows you to send an individual email to every attendee, regardless of the Registration Contact.
You can only contact the Registration Contact for Simple Signup events, so you can email them from the Registrations event. However, if you want to use a People email template or a styled Mailchimp Campaign, create a list like this with these rules.
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From a person's registration, you can choose a type of email to send to the Registration Contact, as well as any listed email addresses, by clicking Email.
If you want the email to go to someone besides the current Registration Contact, you can change the Registration Contact by clicking the Edit button in the Attendees section.
If someone mentions they didn't receive an email, try these things:
If neither of these help, contact support by clicking the ? in the top right corner of the app.
You can see a list of all the emails a person has received through Planning Center from the Communication tab on their profile page.
