Send Emails

Created on:
Updated on:

You can send emails to attendees who have registered for signups or to the registration contact, depending on the way you send the email.

Important

Emails will be sent to the primary email address, except in the case of Account settings. Accounts sends an email to every email address listed on an Organization Administrator or Billing Manager's profile.

Email Multiple People

Registration Contacts are the only people who receive emails from the signup, unless no registration contact is listed. If no one is listed as the contact, emails will go to all attendees with an email address.

Check out this clip from Planning Center University.

From the Registrations tab, click Actions, and then choose the type of email to send.

actions_dropdown_numbered.jpeg
  1. Send an email you create from scratch.

  2. For people who still have a balance due, send the amount a person owes, along with the link to pay their balance.

  3. Follow up with attendees who have not completed their external forms (PDF forms, People forms, and Online forms via URL link).

Notice

You can filter the attendees to send emails to registration contacts of specific attendees, depending on an add-on, registration questions, or whatever filter you put in place.

How to Email All Attendees

If you want to email all attendees, regardless of the Registration Contact, you can create a People list of attendees, and send them an email from the list.

Important

Sending an email to a list requires access to People. If you do not have access, contact an Administrator to request they create the list or give you access.

Detailed Signups

This list allows you to send an individual email to every attendee, regardless of the Registration Contact.

list_detailed_signups.png

Simple Signups

You can only contact the Registration Contact for Simple Signup events, so you can email them from the Registrations event. However, if you want to use a People email template or a styled Mailchimp Campaign, create a list like this with these rules.

list_simple_signups.png

Email One Registration

From a person's registration, you can choose a type of email to send to the Registration Contact, as well as any listed email addresses, by clicking Email.

email.png

If you want the email to go to someone besides the current Registration Contact, you can change the Registration Contact by clicking the Edit button in the Attendees section.

Undelivered Emails

If someone mentions they didn't receive an email, try these things:

  • Check Planning Center People to make sure their email address isn't blocked.

  • Ask the attendee to add no-reply@planningcenter.com and no-reply@churchcenter.com to their email address book or whitelist the email address.

If neither of these help, contact support by clicking the ? in the top right corner of the app.

You can see a list of all the emails a person has received through Planning Center from the Communication tab on their profile page.

undelivered.png
Was this article helpful?
2 out of 2 found this helpful