Introduction for Administrators

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Welcome to Registrations! This article will introduce you to key features in Registrations. If you haven't already, you can check out our Product Website, which shows you how Registrations works for your church.

Tip

If you're unable to log in, follow the steps in this article.

Signups Basics

When you create a signup, you can manage the settings that others will see when they register on Church Center.

  • Enter the description, choose the image, location, and category on the About tab.

  • From the Settings tab, add dates and managers, choose how to show the signup on Church Center, and set it to open and/or close for registrations automatically. You can customize the confirmation email sent to people when they register and add any email addresses to the Notifications list for people who need to know when new registrations come in.

  • A "Standard" Selection (Type) is included for you at setup, since you have to have at least one in your Signup, but you can change the name and settings or add more.

  • If you have any extra options or merchandise you want people to add to their registration, put those options in the Add-Ons tab.

  • To gather information, customize the settings in each Selection, Add Questions and Attach Forms.

  • Create Discounts based on the date people register, how many people register together in a group, or by giving out a code.

  • Add Scholarships and apply them as payments to attendees' registrations.

Once attendees have registered, you can then manage their registration information, payments, and organize them with Assignments.

Tip

If you have used a different product for signups, here's the best way to transition to using Registrations:

  • Open a past event in the other system and recreate a signup in Registrations.

  • While setting up that signup in Registrations, make notes of the differences between the two products.

Process Payments

Planning Center partners with Stripe to process online payments. In order to take online payments, you must be connected to Stripe.

However, if you choose to only accept physical payments for signups, you don't have to be connected to Stripe.

Tip

You can allow people to register without requiring online payments by enabling partial payments in any Selections and Add-Ons that have a cost and setting the deposit amount to $0.

Church Center

All public signups live on Church Center, a website and mobile app created for you with a personalized URL .

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When someone chooses a signup from the list, they'll be taken to the signup page, which is created based on your chosen settings.

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Tip

Once you set up your event, register yourself for it to test it out! Once you've finished testing, you can delete completed test registrations in the Signup and incomplete registrations from the "My Registrations" page in your Church Center profile.

Get Help and Support

Our Support Team is always here to help! Use the ? at the top right of every page to find articles or open a ticket with Support.

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When you click that, you'll see this helpful dialog box.

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  1. Suggested articles will give suggestions based on the page you're on when you click the question mark.

  2. Click browse our documentation to be taken directly to our online manual. You'll be able to see all of our help articles and open them from there.

  3. Type in what you're looking for. This will search our online manual and return articles on that topic.

  4. Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.

Phone Calls

We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.

However, if you do need a phone call, you can schedule one when you open a ticket.

Organization Administrator Requests

These requests to Support can only be made by Organization Administrators:

  • Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)

  • Request promotional pricing (legacy plans, church plants, Giving contract promotion)

  • Gain access to anything that was created and managed by someone else in the account

  • Restore or fully delete a canceled account

  • Disconnect a Stripe account

  • Request access to Giving (if there are no current Giving Administrators in the account)

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