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Introduction for Administrators

Welcome to Registrations! This article will introduce you to key features in Registrations. If you haven't already, you can check out our Product Website, which shows you how Registrations works for your church.

Tip

If you cannot log in, follow the steps in this article.

Signups Basics

When you create a signup, you can manage the settings that others will see when they register on Church Center.

  • Enter the description, and choose the dates, times, image, location, and category, as well as assign managers, on the About tab.

  • From the Settings tab, choose how to show the signup on Church Center, set it to open and/or close for registrations automatically, and adjust payment and registrant options. You can also add any email addresses to the Notifications list for people who need to know when new registrations come in, and add a support contact for people to contact with questions.

  • A "Standard" Selection Type is included for you at setup since you have to have at least one in your Signup, but you can change the name and settings or add more.

  • If you have any extra options or merchandise you want people to add to their registration, put those options in the Add-On options tab.

  • To gather information, customize the settings in each Selection, Add Questions and Attach Forms.

  • Create Discounts based on the date people register, how many people register together in a group, or by giving out a code.

  • Add Scholarships and apply them as payments to attendees' registrations.

  • Add a custom confirmation email that will be sent to people when they register on the Confirmation message tab.

  • You can set up the ability to take attendance using a Check-In Station or a Check-In Event on the Check-Ins tab.

Once attendees have registered, you can then manage their registration information, payments, and organize them with Assignments.

Tip

If you have used a different product for signups, here's the best way to transition to using Registrations:

  • Open a past event in the other system and recreate a signup in Registrations.

  • While setting up that signup in Registrations, make notes of the differences between the two products.

Process Payments

Planning Center partners with Stripe to process online payments. To take online payments, you must be connected to Stripe.

However, if you choose to only accept physical payments for signups, you don't have to be connected to Stripe.

Tip

You can allow people to register without requiring online payments by enabling partial payments in any Selections and Add-Ons that have a cost and setting the deposit amount to $0.

Church Center

All public signups live on Church Center, a website and mobile app created for you with a personalized URL.

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When someone chooses a signup from the list, they'll be taken to the signup page, which is created based on your chosen settings.

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Tip

Once you set up your event, register yourself for it to test it out! Once you've finished testing, you can delete completed test registrations in the signup.

Get Help and Support

Our Support Team is always here to help! Use the ? at the top right of every page to find articles or open a ticket with Support.

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When you click that, you'll see this helpful dialog box.

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  1. Type in what you're looking for. This will search our online manual and return articles on that topic.

  2. Suggested articles are based on the page you're on when you click the question mark.

  3. View introduction articles, watch video tutorials, or browse documentation to be taken directly to our online manual.

  4. Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.

    Tip

    Planning Center Support is dedicated to getting you an email response within an hour by investigating the issue in detail, asking for help from other seasoned team members, or even consulting a developer, if necessary. This type of direct assistance and shared knowledge is unavailable on the phone.

Organization Administrator Requests

These requests to Support can only be made by Organization Administrators:

  • Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)

  • Request promotional pricing (legacy plans, church plants, Giving contract promotion)

  • Gain access to anything that was created and managed by someone else in the account

  • Restore or fully delete a canceled account

  • Disconnect a Stripe account

  • Request access to Giving (if there are no current Giving Administrators in the account)

Articles in this section

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