Introduction for Administrators

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Welcome to Registrations! This article will introduce you to key features in Registrations. If you haven't already, you can check out our Product Website, which shows you how Registrations works for your church.

Tip

If you're unable to log in, follow the steps in this article.

Signup Settings

When you create a signup, you can manage the settings that others will see when they register.

  • Enter the description, choose the image, location, and category on the About tab.

  • From the Settings tab, add the date and managers, choose how to show the signup on Church Center, and set it to automatically open and/or close. When someone registers, they receive a confirmation message. You can customize that message and list any email addresses that should receive an email when someone registers.

  • You added your first Selection or Selection at setup, but you can change the name or add more.

  • If you have any options or merchandise you want people to add to their registration, put those options in the Add-Ons tab.

  • To gather information, customize the settings in each Selection, Add Questions and Attach Forms.

  • Create Discounts based on the date they register, how many register at the same time, or by giving out a code.

  • Add Scholarships and apply them to attendees after they've registered.

Once attendees have registered, you can then manage their registration information, payments, and organize them with Assignments.

Tip

If you have used a different product for signups, here's the best way to transition to using Registrations:

  • Open a past event in the other system and recreate a signup in Registrations.

  • While setting up that signup in Registrations, make notes of the differences between the two products.

Process Payments

Planning Center partners with Stripe to process online payments. In order to take online payments, you must be connected to Stripe.

However, if you choose to only accept physical payments for signups, you don't have to be connected to Stripe.

Church Center

All public signups live on Church Center, a website created for you with a personalized URL .

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When someone chooses a signup from the list, they'll be taken the signup page, which is created based on the settings.

signup_page.jpg

Tip

Once you set up your event, register yourself for it! You can create a discount code just for testers, and you can cancel the registration once you've finished it.

Notification Bell

Administrators will be able to see any notifications related to them in the Admin Notifications Inbox. You can find this inbox at the top right corner of any page by clicking the bell icon.

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If you have login permissions to Planning Center, you will be able to see both read and unread notifications and customize your notification settings.

Get Help and Support

Our Support Team is always here to help! Use the ? at the top right of every page to find articles or open a ticket with Support.

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When you click that, you'll see this helpful dialog box.

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  1. Suggested articles will give suggestions based on the page you're on when you click the question mark.

  2. Click browse our documentation to be taken directly to our online manual. You'll be able to see all of our help articles and open them from there.

  3. Type in what you're looking for. This will search our online manual and return articles on that topic.

  4. Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.

Phone Calls

We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.

However, if you do need a phone call, you can schedule one when you open a ticket.

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