Introduction for Managers

If you're in charge of a signup for your church, you can access its settings and attendees by logging in to Registrations.

Tip

If you cannot log in, follow the steps in this article.

Settings

As a manager, you only have access to the signups you can manage. Select a signup to see its information.

You can add as much information to your signup as you'd like. Here's a quick overview of each section under the Configuration tab and links to show you how to use them.

• Enter the registration details, including dates, times, description, image, location, and other managers from About.

• From the Signup's Settings, choose how to show the signup on Church Center, and set it to automatically open and/or close, manage payment methods, manage registrant options, add a support contact, and add people as subscribers to notify them of new registrations through a daily digest email.

• You added your first Selection at setup, but you can change the name or add more.

• If you have any options or merchandise you want people to add to their registration, put those options in the Add-Ons options tab.

• To gather information about group preferences, add custom Questions.

• Create Discounts based on the date they register, how many register at the same time, or by giving out a code.

• Add Scholarships and apply them to attendees after they've registered.

• If you have any release forms, upload or attach them to Forms.

• Create a custom confirmation message to be sent to all attendees after submitting their registration.

• Configure Check-Ins for your event to take attendance using a station or Check-Ins event.

Once you've set up your signup, you can view it on Church Center.

Manage Attendees

The Registrations tab shows you all the attendees registered for the signup and gives an overview of their registration information.

Tip

Once you set up your event and before you send it to others to register, register yourself for it! You can create a discount code just for testers, and you can cancel the registration once you've finished it.

1. Register people for the signup, if they are unable to do it on the public page.

2. Take attendance for those who attended the signup or any meetings.

3. Email the attendees.

4. Create reports based on all attendees or export a report based on the attendees filters.

Payments

The Payments tab shows how much attendees have paid for this signup and how much is still due.

Assignments

The Assignments tab allows you to organize attendees by placing them in the right place. You can assign your attendees to specific areas, seats, classes, automobiles, groups, and more!

Tip

Make sure all attendees are assigned for the most helpful results!

Automations

The Automations tab is where you can set up actions to happen to a profile automatically in other Planning Center products when an attendee registers or cancels, or when a person is the registration contact of a new or canceled registration.

sidebar. Notifications

Administrators can see any notifications related to them in the Admin Notifications Inbox. You can find this inbox at the top right corner of any page by selecting the bell icon.

If you have login permissions to Planning Center, you will be able to see both read and unread notifications and customize your notification settings.

Get Help and Support

Our Support Team is always here to help! Use the ? at the top right of every page to find articles or open a ticket with Support.

When you select that, you'll see this helpful dialog box.

1. Type in what you're looking for. This will search our online manual and return articles on that topic.

2. Suggested articles are based on the page you're on when you select the question mark.

3. View introduction articles, watch video tutorials, or browse documentation to be taken directly to our online manual.

4. Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.

   Tip

   Planning Center Support is dedicated to getting you an email response within an hour by investigating the issue in detail, asking for help from other seasoned team members, or even consulting a developer, if necessary. This type of direct assistance and shared knowledge is unavailable on the phone.

Organization Administrator Requests

These requests to Support can only be made by organization administrators:

• Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)

• Request promotional pricing (legacy plans, church plants, Giving contract promotion)

• Gain access to anything that was created and managed by someone else in the account

• Restore or fully delete a canceled account

• Disconnect a Stripe account

• Request access to Giving (if there are no current Giving administrators in the account)