If someone needs a refund after they've paid, you can issue it from their registration.
Select Issue Refund to choose what refund needs to be applied.
If you issue a refund because a person no longer wants an add-on, remove the add-on from their registration, and their registration will be shown as Paid.
If you need to remove a discount, expand the attendee's payment information, and then click the minus, as shown here.
Choose the way you want to refund the person, enter the amount, and enter a reason for the refund.
- For accountability purposes, enter the check number or initials of the person who issued the refund into the memo.
- Credit card refunds may take 5-7 business days to be placed in the account.
- Any scholarship funds will be automatically refunded back to the scholarship once a registration is canceled.
What happens when I refund a credit/debit registration?
Refunds are processed by Stripe and are subject to Stripe's refund policies.
Stripe does not charge a fee to refund a charge, but, in most cases, the fees from the original charge aren’t returned.
When you issue a refund, Planning Center notifies Stripe to refund the money. Stripe then deducts the refunded amount from your pending Stripe Balance. If you issue a refund in excess of your Stripe Balance, Stripe will deduct the funds from your connected bank account, which may slow your payout schedules or add a reserve to your account. You can either maintain a Stripe Balance to cover refunds or transfer funds to Stripe to cover upcoming refunds.
Once the refund is applied, you can see it on the registration under the Refunds section.