Refund a Registration

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If someone needs a refund after they've paid, you can issue it from their registration.

Select Issue Refund to choose what refund needs to be applied.

issue refund

If you issue a refund because a person no longer wants an add-on, remove the add-on from their registration, and their registration will be shown as Paid.

Choose the way you want to refund the person, enter the amount, and enter a reason for the refund.

refund box
  • For accountability purposes, enter the check number or initials of the person who issued the refund into the memo.
  • Credit card refunds may take 5-7 business days to be placed in the account.
  • Any scholarship funds will be automatically refunded back to the scholarship once a registration is canceled.

Once the refund is applied, you can see it on the registration under the Refunds section.

refunded credit card

All payments and refunds are recorded in individual registrations as well as the Payments page.

Don't forget to cancel the attendee or total registration!

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