Refund a Registration

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If someone needs a refund after they've paid, you can issue it from their registration.

Select the name of the person needing the refund from the Registrations tab of the event.

Select Issue Refund to choose what refund needs to be applied.

issue refund

If you issue a refund because a person no longer wants an add-on, remove the add-on from their registration, and their registration will be shown as Paid.

Refund Credit Card

If someone paid with credit card, choose the credit card from the dropdown then enter the amount and reason.

choose listed credit card

Select Submit to be taken back to the registration page, where the refund is applied.

refunded credit card

Credit Card refunds may take 5-7 business days to be placed in the account.

Refund with Cash or Check

If you're refunding by giving cash or a check, choose appropriately from the dropdown then enter the amount and reason.

If refunding with a check, check number is recommended.

choose cash or check

Select Submit to be taken back to the registration page, where the refund is applied.

refund check
Refund an Applied Scholarship

If you need to refund scholarship funds applied to an attendee, select the scholarship fund from the dropdown then enter the amount and reason.

choose scholarship

Select Submit to be taken back to the registration page, where the refund is applied.

refunded scholarship

Any scholarship funds will be automatically refunded back to the scholarship when a registration is canceled.

All payments and refunds are recorded in individual registrations as well as the Payments page.

If you refund an entire registration, don't forget to cancel the attendee or total registration.

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