Refund Payments

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If someone needs a refund after they've paid, you can issue it from their registration details.

Caution

If your settings allow attendees to cancel their own registration, they will not receive a refund automatically. You must issue them a refund manually.

Select Issue Refund to choose what refund needs to be applied.

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Choose how you want to refund the person, enter the amount, and enter a reason for the refund.

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  • For accountability purposes, enter the check number or initials of the person who issued the refund into the memo.

  • Credit card refunds may take 5-7 business days to be placed in the account.

  • Any scholarship funds will be automatically refunded back to the scholarship once a registration is canceled.

Notice

What happens when I refund a credit/debit registration?

Refunds are processed by Stripe and are subject to Stripe's refund policies.

Stripe does not charge a fee to refund a charge, but, in most cases, the fees from the original charge aren’t returned.

When you issue a refund, Planning Center notifies Stripe to refund the money. Stripe then deducts the refunded amount from your pending Stripe Balance. If you issue a refund in excess of your Stripe Balance, Stripe will deduct the funds from your connected bank account, which may slow your payout schedules or add a reserve to your account. You can either maintain a Stripe Balance to cover refunds or transfer funds to Stripe to cover upcoming refunds.

Refund an Add-On

If you issue a refund because a person no longer wants an add-on, first remove the add-on from the attendee's registration details by editing their Add-Ons and unchecking the box for the add-on you're refunding.

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If the add-on wasn't paid for yet, the balance will adjust to remove it from the amount owed. If a payment was made for the add-on, the balance will show that a refund is due.

If multiple payments were made, expand the list of payments to see which method needs to be refunded. Hover over the circle with three dots to see any admin notes about a specific payment.

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